Responsible Gaming

Make responsible choices

Gambling involves risk, and there is no guaranteed way to win. Games are designed so that outcomes are uncertain, and past results do not predict future results. A win does not mean that another win is more likely, while a loss does not mean that a win is due. Treat every wager as entertainment spending and only use money that you can afford to lose.

Before you play, consider setting a budget for your gambling activity. Your budget should be separate from money needed for rent, mortgage payments, bills, food, education, transport, savings or other essential costs. Decide how much time and money you are comfortable spending, and avoid changing those decisions while you are emotional or trying to recover a loss.

Helpful habits

• Only gamble when you are legally permitted to do so and are at least 18 years of age.
• Set a spending limit before you begin and stop when that limit is reached.
• Set a time limit and take regular breaks away from the screen.
• Keep gambling separate from essential household spending and savings.
• Avoid gambling when you are upset, tired, stressed, intoxicated or experiencing financial pressure.
• Do not chase losses by increasing bets or returning to win back money already lost.
• Remember that gambling is not a reliable source of income or a solution to debt.
• Keep your account details secure and do not allow another person to gamble through your account.
• Talk openly with someone you trust if gambling starts to concern you.

You can also keep a simple record of deposits, withdrawals, time spent playing and the way gambling makes you feel. Reviewing this information may help you identify changes in your behaviour before they become more serious.

Use the available gambling controls

Account controls can help you stay within your personal plan. Depending on the product and account features available, you may be able to request or apply deposit, spending, loss or wagering limits. Time reminders, breaks, cooling-off periods and account restrictions may also be available. These tools are designed to support your decisions, but they work best when you choose limits that reflect your real budget and use them consistently.

Choosing a limit

Set a limit before gambling rather than after a session has started. Consider your income, regular expenses, existing commitments and any other gambling activity. A limit should be affordable even if the entire amount is lost. It should never be based on an expected win, a previous result or a promise that you will stop after recovering losses.

• Use the account responsible gaming settings where available.
• Ask for a lower limit or a temporary break if your spending is increasing.
• Consider a longer break if short pauses have not helped you stay in control.
• Do not ask for a limit to be increased while trying to continue a losing session.
• Review your settings regularly, particularly after changes to your income or personal circumstances.
• If you want to stop gambling, ask about account closure or self-exclusion options.

A cooling-off period or self-exclusion is a decision to stop gambling for a selected period or, where available, for an indefinite period. During this time, access to the relevant account or gambling service may be restricted. Self-exclusion is a strong protective step and should be considered if you feel unable to control your gambling, repeatedly exceed your limits or continue gambling despite negative consequences.

Account controls are not a substitute for professional support. If you have concerns about your gambling, use the available restrictions and seek independent help at the same time. Support services can help you understand your options and develop a plan that suits your situation.

Recognise the warning signs

Problem gambling can develop gradually. It may affect anyone, regardless of age, income, occupation or previous experience. Some people notice financial problems first, while others notice changes in mood, relationships, work or study. You do not need to wait for a crisis before asking for help.

Possible signs of concern

• Spending more time or money gambling than you intended.
• Repeatedly trying to reduce, control or stop gambling without success.
• Chasing losses or feeling a strong need to win back money.
• Borrowing money, selling possessions or using credit to gamble.
• Keeping gambling secret from family, friends or people you live with.
• Feeling restless, irritable or anxious when you try to stop.
• Thinking about gambling frequently during work, study or daily activities.
• Missing work, study, appointments or personal responsibilities because of gambling.
• Gambling to escape stress, sadness, loneliness, anger or other difficult feelings.
• Arguing with people close to you about gambling or money.
• Feeling shame, guilt or hopelessness after gambling but continuing anyway.
• Using money intended for bills, food, rent, savings or other important needs.

If any of these signs apply to you, consider stopping play and reviewing your account activity. You can request a break, self-exclusion or account closure, and speak with a qualified gambling counsellor or health professional. Support is also available for family members and friends who are affected by another person's gambling.

If gambling has caused urgent financial difficulty, contact a financial counsellor or a recognised community support service in your state or territory. If you feel unsafe, are thinking about harming yourself or believe someone else is in immediate danger, contact emergency services or a crisis support service without delay.

Support, privacy and our approach

Spinwinera Casino aims to provide responsible gaming information in a clear and accessible way. We may use account activity and other information, where permitted, to identify patterns that could indicate gambling harm. This may include changes in deposits, spending, session length, frequency of play or requests to increase limits. Any actions taken will depend on the circumstances, applicable requirements and the information available.

If we contact you about your gambling activity, the purpose is to encourage informed choices and provide information about available controls or support. We may ask you to review your limits, take a break, provide information or complete an account process. Responsible gaming checks are separate from promotional activity, and promotional communications may be restricted where appropriate.

Getting independent help

You can seek confidential help from a recognised gambling support service, qualified counsellor, psychologist, financial counsellor or medical professional in Australia. State and territory services may offer assessment, counselling, financial guidance and support for affected family members. Gambling support services can also explain self-exclusion and other practical steps.

1. Stop gambling and move away from the device or account if you feel out of control.
2. Apply a break, spending restriction, self-exclusion or account closure request where available.
3. Tell a trusted person what is happening and ask them to support your plan.
4. Review your finances and protect money needed for essential expenses.
5. Contact an independent gambling support or financial counselling service in your area.
6. Seek medical or crisis support immediately if gambling is affecting your safety or wellbeing.

Responsible gaming information is general in nature and does not replace personal financial, legal, medical or psychological advice. Every person's circumstances are different. If gambling is no longer enjoyable, is affecting your relationships or finances, or feels difficult to control, stopping and seeking support is a positive step. You can return to this page whenever you need information about safer gambling choices.